CARTOVA ACCEPTABLE WEBSITE USE POLICY

Last updated: [15/10/2026]

To keep Cartova safe, fair and trustworthy for everyone, you agree not to use our website to:

• Commit fraud or engage in any dishonest conduct
• Submit false or misleading personal details
• Abuse our returns or refund process (for example, falsely claiming an item wasn’t received)
• Dishonestly dispute, reverse or charge back a payment (for example, claiming an order was not received when it was)
• Interfere with or attempt to bypass our website’s security
• Scrape, copy or reproduce our website content without permission
• Post reviews that are unlawful, abusive, or not genuine
• Impersonate another person or business
• Attempt to gain unauthorised access to any account, system or data
• Misuse promotions, discount codes or vouchers (for example, by exploiting them outside their intended terms)
• Place suspicious or fraudulent orders
• Use the website for any unlawful purpose

What happens if this policy is breached

If we reasonably believe you’ve breached this policy, we may suspend, restrict, or terminate your account, and may take further legal action where appropriate. Where possible, we will notify you of the action taken and the reason for it.