CARTOVA PRODUCT REVIEWS POLICY
Last updated: [15/10/2026]
1. Submitting a review
Where this feature is available, you are welcome to submit a review of a product you have purchased or viewed on our website.
2. What we expect from reviews
We want reviews to be honest, relevant, and based on genuine experience with the product. Please don’t include:
- personal information about yourself or others, such as full names, phone numbers, addresses, or account details;
- language that’s abusive, offensive, or discriminatory;
- content that’s defamatory or unlawful;
- promotional content, spam, or links to other websites; or
- content unrelated to the product itself.
3. Moderation
We may moderate, reject, edit, or remove a review that we reasonably believe is:
- false or misleading;
- abusive, offensive, or discriminatory;
- defamatory;
- spam;
- unrelated to the product;
- promotional or competitor-driven;
- fraudulent;
- privacy-invasive, or containing personal information; or
- otherwise unlawful.
Where reasonably possible, we’ll try to let you know if we’ve removed or edited your review and why — though we’re not always able to do this, for example with high volumes of spam or clearly fraudulent content.
4. Reviews are customer opinions
Reviews reflect the personal opinions and experiences of individual customers. They don’t necessarily represent Cartova’s views, and we don’t guarantee the accuracy of any review’s content.
5. Verified reviews
We may mark certain reviews as “verified” where we can confirm the reviewer purchased the product through Cartova. Reviews without this label haven’t necessarily been verified as coming from a confirmed purchase.
6. Ownership and use of your review
By submitting a review, you agree that Cartova may publish, display, and use it — including on our website, marketing materials, and social media — in connection with the relevant product. You retain ownership of your original review content but grant us a licence to use it in this way.
We won’t use your name in a way that misleadingly suggests a stronger endorsement than what you actually wrote.
See our Privacy and Cookie Policy for how we handle any personal information linked to your review submission.
7. One review per purchase
To keep reviews genuine and useful for other customers, we generally allow one review per customer per product purchase. We may remove duplicate or repeated reviews for the same product from the same customer.
8. Reporting a review
If you spot a review that you believe breaches this policy, please report it through our Contact Us page or Help Centre on the Cartova website.
Please choose the relevant customer support or product review option and include enough detail for us to identify the review.
We’ll assess reported reviews and take action where appropriate, in line with Clause 3 above.
9. Misuse of the reviews feature
We may restrict a customer’s ability to submit reviews, or take further action under our Acceptable Website Use Policy, where we reasonably suspect fraudulent, fake, or manipulative use of this feature — including posting fake reviews, review-swapping schemes, or leaving reviews for products never purchased.
See our Acceptable Website Use Policy for more on this.
10. Contact us
If you have questions about our reviews feature, please contact us through our Contact Us page or Help Centre on the Cartova website.
Please choose the relevant customer support or product review option and include a short description of your query so that we can assist you properly.
Business hours: 08:00–17:30, Monday to Friday, South African time.