CARTOVA PROMOTIONS, COUPONS AND VOUCHER TERMS
Last updated: [15/10/2026]
1. Our promotions
From time to time, we may offer promotions, launch specials, coupons, vouchers, discount codes, delivery discounts, or other special offers.
2. Promotion conditions
Promotions may come with their own conditions, which will be shown at the time of the offer. These may include:
- start and end dates;
- limited stock;
- selected products only;
- selected delivery areas only;
- a minimum order value;
- a limit on how many times one customer can use the offer;
- one-use-per-customer or one-use-per-code restrictions;
- payment method restrictions;
- delivery method restrictions; and
- exclusion of sale or clearance items.
Please check the specific terms shown with each promotion, as these will always take precedence for that particular offer.
3. Using a coupon or promo code
To use a coupon, voucher, or promo code, simply enter it at checkout before completing your payment. Codes must be entered correctly and used within any stated validity period — we’re not able to apply a code retroactively to an order that’s already been placed.
Unless a promotion specifically says otherwise, only one promo code may be used per order, and codes can’t be combined with other offers or discounts.
4. Errors, abuse and withdrawal of promotions
We may cancel, amend, or withdraw a promotion where there’s been an error, abuse, fraud, a technical issue, a stock limitation, or misuse.
If a promotion is withdrawn or corrected after you’ve already placed an order using it, we’ll let you know and offer a fair resolution — for example, honouring the original offer where reasonably possible, or providing a full refund if we’re unable to.
5. No cash value
Coupons, vouchers, and promo codes have no cash value and can’t be exchanged or redeemed for cash, unless we’ve expressly stated otherwise.
6. Expiry
Coupons, vouchers, and promo codes are only valid for the period stated at the time of the offer. Once a code has expired, it can no longer be used or reinstated, unless we expressly agree otherwise.
7. Refunds on discounted orders
If you return an item that was purchased using a promo code, coupon, or voucher, your refund will generally reflect the amount you actually paid for that item — not its full original price.
If a minimum order value or “spend X, get Y” condition applied to your original order, returning an item that brings your order below that threshold may affect your eligibility for the associated discount.
See our Returns, Refunds and Exchanges Policy for our general refund process.
8. Delivery promotions
We may offer reduced or free delivery on selected products, promotions, delivery areas, or campaigns only.
See our Shipping and Delivery Policy for our standard delivery fees.
9. Fair use
Promotions are intended for genuine personal shopping use. We may limit, decline, or cancel orders that we reasonably believe involve misuse of a promotion — for example, creating multiple accounts to claim a one-per-customer offer, or reselling promotional stock commercially.
See our Acceptable Website Use Policy for more on this.
10. Contact us
If you have any questions about a current promotion, coupon, voucher, discount code or special offer, please contact us through our Contact Us page or Help Centre on the Cartova website.
Please choose the relevant promotions, coupons or voucher option and include your order number or promo code details, where applicable, so that we can assist you properly.
Business hours: 08:00–17:30, Monday to Friday, South African time.